As soon as your order is in transit you will receive an email with all tracking details.
Due to the on-going national strike action there may be some delays to your delivery. You can find up to date news here: https://www.royalmail.com/latest-news
Delivery & Dispatch
All UK orders
We currently ship to all UK addresses with our shipping partner Royal Mail. The following charges apply within the UK:
|Royal Mail||48 hour tracked||£4.90|
|Royal Mail||24 hour tracked||£9.95|
All purchases will be fully tracked; we'll send you tracking information for your order in your shipping confirmation email. Your signature will be required for your delivery.
Shipping Internationally/Outside the UK
USA: (ALASKA [Anchorage only, additional £1 per KG charged at checkout], CALIFORNIA, CONNECTICUT, DISTRICT OF COLUMBIA, IDAHO, LOUISIANA, NEBRASKA, NEW MEXICO, NEW YORK, OREGON, VIRGINIA, WYOMING, VERMONT, MAINE, MASSACHUSETTS, RHODE ISLAND, NEW JERSEY, DELAWARE, MARYLAND, TEXAS, FLORIDA)
For all deliveries outside of the UK, VAT will not be charged. However, your order will be subject to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, Caskade has no control over these charges, so you should contact your local customs office for further information.
Refusal to pay the local import duties and taxes will result in the goods either being:
destroyed by customs; or
goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
If your order is being held by your local customs office, you will be able to determine this from the information viewable through the tracking process.
If we are shipping to an address in the US, customs charges will be calculated and added to your order at the time of checkout so that we can complete the customs clearance procedure as soon as it arrives in the US. Your order will not be subject to any further customs charges.